IT Liaison

The IT Liaison acts as a multi-purpose hands-on local IT contact point in Luanda International Airport (NBJ).

The function does not require specific IT expertise but does require English language skills.

The responsibilities of the IT Liaison are:

• Help the end-users to communicate with the IT Service Desk / IT Department / Local IT Manager

  • Call the IT Service Desk, follow-up ticket

  • Act as (additional) on-site contact for the IT Service Desk

  • Help users who are unable to communicate in English (the IT Service Desk is only available in English)

  • Handle communication with local airport IT

  • Arrange access for third party suppliers to the computer room

• Perform some small technical tasks (according to simple predefined procedures - not requiring IT expertise)

  • Unpack PC/laptop and connect to network

  • Start/restart PC's on request of IT Service Desk or Local IT Manager

  • Restart router or switch

  • Connect or disconnect a network cable in a router or switch

  • Restart local server

The IT Liaison reports functionally to, and works very closely with, the Local IT Manager.

• experience in a support function is a strong plus

• analytical mind-set

• problem solver

• maintaining an overview

• strong communication skills; convincing and diplomatic

• eager to learn

• flexible mind (the function takes place in a rapidly changing work environment; today's priority can suddenly be completely different from yesterday's priority)

• fluent command in Portuguese and English