Job description
Job Opening: VIP Lounge Services Supervisor
At Luanda International Airport (NBJ), Aviapartner is rapidly expanding its operations. We are currently seeking experienced Supervisors for VIP Lounge Services. The ideal candidate will ensure excellent daily operations and effective management of services and spaces, ensuring all departments meet service and quality standards.
Main Responsibilities:
Support the Lounge Manager as needed
Maintain a positive and motivated team relationship
Ensure compliance with all safety and hygiene policies
Align operational costs with the projected business plan
Ensure proper storage of all raw materials and consumables, following all regulations
Ensure shifts are adequately covered throughout the year to maintain quality service
Monitor and align extra costs with activity
Deliver monthly schedules to all team members well in advance
Provide continuous training for the team
Recognize and promote team members who exceed expectations, both internally and with clients
Prepare requested reports
Participate in national or international events as requested by the Lounge Manager
Job requirements
Qualifications and Experience
Previous experience in team supervision in hospitality, aviation, lounges, or catering; 3 to 5 years of operational supervision experience in hospitality, catering, aviation, or lounges. Proven experience in managing multicultural teams. Solid knowledge of food hygiene and safety standards (HACCP). Experience in creating schedules, cost control, and stock management. Education in Hospitality, Tourism, Management, or similar fields (preferred). English proficiency required (intermediate to advanced level) due to interaction with international passengers and airline teams.
Key Skills
Strong leadership and team motivation abilities
Excellent communication (Portuguese and English)
Conflict resolution and decision-making skills
Organization, planning, and results-oriented focus
Attention to detail and operational rigor
Flexibility and ability to adapt to changes
Professional ethics and exemplary conduct
or
Thank You !
Your application has been successfully submitted. You will receive an answer very soon.
