Commercial Reception Agent for Stopover and Customer Relations (F/M) MPL

MAIN ACTIVITIES OF THE POSITION

Welcome customers

✓ Welcome customers in the dedicated areas while considering the specificities of the clientele.

✓ Assist and accompany individual customers: passengers with reduced mobility (PRM), unaccompanied minors to help them with the registration process, transfer, disembarkation, arrival, baggage delivery, etc.

Inform customers individually and/or collectively and their companions

✓ Provide general, individual, and collective information related to departures, check-ins, boardings, and arrivals: flights, guidelines to follow, indications of halls, zones, boarding gates, baggage claim belts, etc.

✓ Guide customers geographically within the airport.

✓ Provide assistance and support to passengers, customers, and their companions to facilitate their journey.

Ensure necessary communication for the smooth operation of operations with company employees, stakeholders, partners, and passengers

REQUIRED SKILLS / PREREQUISITES FOR THE POSITION

✓ The position does not require professional experience.

✓ Skills in sales techniques and conflict management.

✓ Mastery of airline procedures.

✓ Proficiency in English.

REQUIRED DEGREES / ACCREDITATIONS / CERTIFICATIONS

✓ The position requires a Bachelor's degree, obtained in the specialty or an equivalent training.

✓ Holder of a driver's license.

✓ Holder of certifications related to the activity.

✓ Acquisition and mastery of mandatory authorizations and certifications.

POSITION CHARACTERISTICS AND ENVIRONMENT

✓ The profession is practiced in regulated areas and requires administrative authorizations.

✓ Shift work including weekends and holidays.

✓ Partially outdoor work.

✓ Wearing professional attire and safety equipment is mandatory.

✓ Compliance with the "Uniform Charter" is mandatory (uniform, presentation, behavior).